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Shipping Policy

 

Last Updated: [June 1, 2026]

At SERISSA, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, shipping charges, and procedures for delivery issues.

By placing an order through SERISSA.us, you acknowledge and agree to the terms of this Shipping Policy.

SHIPPING DESTINATIONS

SERISSA currently ships within the 48 contiguous United States.

We currently do not ship to:

  • Alaska
  • Hawaii
  • U.S. territories and possessions
  • APO/FPO/DPO addresses
  • Canada
  • Mexico
  • Europe
  • Asia
  • Australia
  • South America
  • Africa
  • Other international destinations

Orders placed with an ineligible shipping address may be canceled and refunded.

ORDER PROCESSING

Orders are typically processed within:

1–3 business days

after payment has been successfully authorized and verified.

Processing time may include:

  • Payment verification
  • Order review and fraud screening
  • Product preparation
  • Order fulfillment
  • Shipping documentation and carrier arrangements

Business days generally do not include:

  • Saturdays
  • Sundays
  • U.S. federal holidays

During periods of increased demand, including holidays, promotional events, or product launches, processing times may take longer than usual.

SHIPPING TIMEFRAMES

After an order has been shipped, estimated delivery time within the 48 contiguous United States is:

3–7 business days

Delivery estimates are provided for planning purposes only and are not guaranteed.

Actual delivery times may vary due to factors including:

  • Carrier capacity
  • Weather conditions
  • Seasonal shipping volume
  • Transportation disruptions
  • Regional carrier service availability
  • Other circumstances beyond our reasonable control

Processing time and shipping time are separate. The estimated delivery timeframe begins after the order has been shipped.

SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information.

Tracking information may take up to 48 hours to become active in the carrier's system.

Tracking updates are provided by the shipping carrier and may occasionally be delayed or temporarily unavailable.

SHIPPING FEES

Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

If free shipping is offered, the promotion will be subject to the specific terms and conditions displayed at the time of purchase.

SERISSA reserves the right to change shipping rates and promotional shipping offers at any time. Any applicable shipping charges will be shown before payment is completed.

ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment, unit, or suite number
  • City
  • State
  • ZIP code

SERISSA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.

ADDRESS CHANGES

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Once an order has entered processing or has been shipped, we may be unable to modify the shipping address.

We will make reasonable efforts to accommodate address-change requests, but changes cannot be guaranteed after order processing has begun.

UNDELIVERABLE OR REFUSED PACKAGES

If a package is:

  • Refused by the recipient
  • Returned as undeliverable
  • Returned because of an incorrect or incomplete customer-provided address

additional costs may apply.

For eligible refunds, SERISSA may deduct applicable shipping, return shipping, or carrier-related costs incurred as a result of the undeliverable or refused shipment.

LOST PACKAGES

If your package appears to be lost in transit, please contact us so that we can assist with the investigation.

A package may be considered lost when the carrier confirms that the package has been lost or when tracking information indicates an extended period without movement and further investigation is appropriate.

If you believe your package has been lost, please contact us as soon as possible.

We may:

  • Review the tracking information
  • Contact or submit an inquiry to the carrier
  • Request additional information from you
  • Arrange a replacement or refund when appropriate

Resolution of a lost-package issue may depend on the carrier's investigation and the circumstances of the shipment.

DELIVERED BUT NOT RECEIVED

If tracking information indicates that your package has been delivered but you cannot locate it, please first:

  • Check around your property
  • Check with household members
  • Check with neighbors
  • Review any delivery photos or carrier notes, if available
  • Contact the carrier directly

Please also contact SERISSA so that we can review the shipment and assist where possible.

When a carrier confirms delivery to the address provided at checkout, SERISSA may be limited in the remedies it can provide for packages that are subsequently lost, stolen, or misplaced.

However, we may assist with carrier inquiries or claims when available.

DAMAGED SHIPMENTS

If your order arrives visibly damaged, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

  • Order number
  • Description of the damage
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the packaging materials, if available

We may request additional information or photographs when necessary.

Failure to report shipping damage promptly may make it more difficult for us to investigate the issue with the carrier.

PARTIAL SHIPMENTS

In some circumstances, products from the same order may be shipped separately.

If this occurs:

  • You may receive multiple tracking numbers
  • No additional shipping charge will be applied solely because an order is shipped in multiple packages

Your order will be considered fully delivered once all shipped items associated with the order have been delivered or otherwise resolved.

SHIPPING DELAYS

SERISSA provides estimated delivery times for planning purposes only.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Transportation interruptions
  • Labor disruptions
  • Supply chain disruptions
  • Public emergencies
  • Government actions
  • Other unexpected events affecting transportation or delivery

A shipping delay does not automatically qualify an order for cancellation, refund, replacement, or other compensation.

If a significant shipping delay occurs, please contact us so we can review the status of your order and assist where possible.

RUG PACKAGING NOTICE

For efficient transportation and protection during shipping, SERISSA rugs may be packaged in different ways depending on the product and size.

Rugs may be:

  • Rolled
  • Folded
  • Compressed
  • Vacuum packed

After unpacking, temporary:

  • Creases
  • Fold lines
  • Compression marks

may be visible.

These conditions can occur as a result of the shipping and packaging process and do not necessarily indicate a product defect.

Allow the rug to lay flat and relax naturally after unpacking. The time required for creases or compression marks to diminish may vary depending on the product, packaging method, temperature, and storage conditions.

RETURN & REFUND RELATIONSHIP

Shipping issues and product returns are handled according to our Refund Policy.

For information about return eligibility, return conditions, refunds, exchanges, damaged products, and return shipping costs, please refer to our Refund Policy.

CONTACT US

If you have questions about your order, shipping, or delivery, please contact our Customer Support Team.

SERISSA Customer Support

Email: hello@serissa.us

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)