Shipping Policy
Last Updated: [June 1, 2026]
At SERISSA, we are committed to delivering your order as efficiently and reliably as possible. This Shipping Policy outlines our shipping procedures, estimated delivery times, restrictions, and responsibilities regarding order fulfillment and delivery.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
SHIPPING DESTINATIONS
SERISSA currently ships exclusively within the United States.
We currently deliver to:
· The 48 contiguous United States
· Alaska
· Hawaii
· Washington, D.C.
At this time, we do not ship to:
· Canada
· Mexico
· Europe
· Asia
· Australia
· South America
· Africa
· International military mail destinations
· Any other international location
Orders placed with non-U.S. shipping addresses may be canceled and refunded at our discretion.
ORDER PROCESSING
Orders are typically processed within:
1–3 business days
after payment has been successfully authorized and verified.
Processing time refers to the time required to:
· Verify payment information
· Review orders for fraud prevention
· Prepare products for shipment
· Transfer orders to fulfillment partners
· Generate shipping documentation
Business days do not include:
· Saturdays
· Sundays
· Federal holidays
During periods of increased demand, including promotional events, holidays, or product launches, processing times may be extended.
SHIPPING TIMEFRAMES
After an order has shipped, estimated delivery times are:
|
Destination |
Estimated Delivery |
|
Contiguous United States |
3–7 Business Days |
|
Alaska |
5–10 Business Days |
|
Hawaii |
5–10 Business Days |
|
Remote Areas |
5–12 Business Days |
Delivery estimates are provided for convenience only and are not guaranteed.
Actual delivery times may vary based on:
· Carrier capacity
· Weather conditions
· Seasonal demand
· Transportation disruptions
· Regional service availability
SHIPPING CONFIRMATION
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 48 hours for tracking information to become active within the carrier's system.
Tracking updates are provided directly by the carrier and may occasionally experience delays.
SHIPPING FEES
Shipping costs, if applicable, will be calculated and displayed during checkout prior to payment.
Any free shipping promotions will be subject to the specific terms disclosed at the time of the offer.
SERISSA reserves the right to modify shipping rates and promotional shipping offers at any time.
ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully verify:
· Recipient name
· Street address
· Apartment or suite number
· City
· State
· ZIP code
SERISSA is not responsible for delivery issues resulting from:
· Incorrect addresses
· Incomplete addresses
· Missing apartment numbers
· Customer-entered errors
If an order is returned due to an address error, additional shipping charges may apply before reshipment.
ADDRESS CHANGES
Once an order enters processing, address changes may not be possible.
If you need to update your shipping address, please contact us immediately after placing your order.
While we will make reasonable efforts to accommodate requests, address modifications cannot be guaranteed.
UNDELIVERABLE OR REFUSED PACKAGES
If a package is:
· Refused by the recipient
· Returned as undeliverable
· Returned due to incorrect address information
SERISSA may deduct:
· Original shipping costs
· Return shipping costs
· Carrier handling fees
from any eligible refund.
LOST PACKAGES
A package may be considered lost if tracking shows no movement for an extended period or if the carrier confirms loss during transit.
If you believe your package has been lost, please contact us within 14 days of the last tracking update.
We may:
· Investigate with the carrier
· Request additional information
· Offer a replacement or refund when appropriate
Resolution of lost package claims may require carrier investigation and verification.
DELIVERED BUT NOT RECEIVED
If tracking indicates that a package has been delivered but you cannot locate it, we recommend:
· Checking around your property
· Contacting household members
· Checking with neighbors
· Contacting the carrier directly
SERISSA is not responsible for packages that are marked as delivered by the carrier but subsequently lost, stolen, or misplaced.
However, we may assist customers in filing carrier claims when available.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us within 7 days of delivery.
To assist with the investigation, please provide:
· Order number
· Photographs of the damaged product
· Photographs of the shipping box
· Photographs of packaging materials
Failure to report shipping damage within 7 days may limit available remedies.
PARTIAL SHIPMENTS
In certain situations, items within an order may ship separately.
When this occurs:
· Additional shipping charges will not be incurred
· Multiple tracking numbers may be provided
Orders are considered fulfilled once all items have been delivered.
SHIPPING DELAYS
SERISSA is not responsible for shipping delays caused by circumstances beyond our reasonable control, including:
· Severe weather
· Natural disasters
· Carrier disruptions
· Transportation interruptions
· Labor shortages
· Customs or governmental actions
· Public emergencies
· Supply chain disruptions
Delivery dates are estimates only and are not guaranteed.
Shipping delays do not automatically qualify an order for cancellation, refund, or compensation.
RUG PACKAGING NOTICE
To ensure safe transportation and efficient delivery, rugs may be:
· Rolled
· Folded
· Compressed
· Vacuum packed
As a result, temporary:
· Creases
· Fold lines
· Compression marks
may be visible when the rug is first unpacked.
These conditions are normal and are not considered manufacturing defects.
Most creases will naturally relax within several days of normal use.
RISK OF LOSS
Ownership and risk of loss transfer to the customer upon delivery of the order to the shipping address provided at checkout.
Customers are responsible for ensuring that delivery locations are secure and accessible.
FORCE MAJEURE
SERISSA shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including but not limited to:
· Natural disasters
· Floods
· Fires
· Severe weather conditions
· Acts of government
· Labor disputes
· Transportation failures
· Power outages
· Internet disruptions
· Public health emergencies
POLICY CHANGES
SERISSA reserves the right to update or modify this Shipping Policy at any time.
Changes become effective immediately upon posting on our website.
The "Last Updated" date at the top of this page reflects the latest revision.
CONTACT US
If you have questions regarding shipping or delivery, please contact our Customer Support Team.
SERISSA Customer Support
Email: hello@serissa.us
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)