Terms of Service
Last Updated: [June 1, 2026]
Welcome to SERISSA ("SERISSA," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the SERISSA website, products, services, and related content (collectively, the "Services").
By accessing or using our website, placing an order, or otherwise using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.
1. ELIGIBILITY
By using this website, you represent that:
- You are at least 18 years old, or have reached the age of majority in your jurisdiction;
- You have the legal capacity to enter into a binding agreement;
- The information you provide to SERISSA is accurate and complete; and
- Your use of our Services complies with applicable laws and regulations.
If you are purchasing products on behalf of another person or entity, you represent that you are authorized to do so.
2. PRODUCTS AND SERVICES
SERISSA offers washable rugs, home décor products, and related products for personal and residential use.
We reserve the right to:
- Modify or discontinue products or Services;
- Change product availability;
- Limit quantities available for purchase;
- Correct product or pricing information;
- Refuse or cancel orders where permitted by applicable law; and
- Update product descriptions, specifications, images, or other website content.
Product descriptions, images, dimensions, colors, and specifications are provided to help customers make purchasing decisions. While we make reasonable efforts to keep product information accurate, minor variations may occur.
3. PRODUCT IMAGES AND COLOR ACCURACY
We make reasonable efforts to display product colors, patterns, textures, and details as accurately as possible.
Actual product appearance may vary due to:
- Device screen settings;
- Display calibration;
- Lighting conditions;
- Photography conditions; and
- Normal manufacturing or material variations.
Minor differences in color, texture, pattern, or appearance do not necessarily indicate a product defect.
4. PRODUCT DIMENSIONS AND VARIATIONS
Rugs are textile products and may have minor dimensional variations.
Actual product dimensions may vary slightly from the listed measurements. Variations of up to approximately 2 inches (5 cm) may occur depending on the product, manufacturing process, material, and packaging.
Minor dimensional variations within this range do not by themselves qualify for a refund, replacement, or exchange.
Customers are encouraged to review product dimensions carefully before purchasing, particularly when purchasing large rugs or rugs intended for a specific room or space.
5. PRICING AND PAYMENT
All prices displayed on our website are in U.S. Dollars (USD), unless otherwise stated.
We reserve the right to:
- Change prices at any time;
- Correct typographical, pricing, or product information errors;
- Modify promotional pricing;
- Limit promotional quantities; and
- Cancel orders affected by pricing or information errors.
If an order is canceled because of an incorrect price or other material listing error, any payment received for the canceled order will be refunded to the original payment method.
Payment must be successfully authorized before an order can be processed.
6. ORDER ACCEPTANCE AND CANCELLATION
Submitting an order through our website does not guarantee that SERISSA will accept the order.
An order may be reviewed before fulfillment. We reserve the right to refuse or cancel an order where permitted by applicable law, including situations involving:
- Suspected fraudulent or unauthorized transactions;
- Incorrect pricing or product information;
- Product availability issues;
- Unusual or excessive quantities;
- Incomplete or invalid shipping information; or
- Other circumstances requiring order review.
If an order is canceled after payment has been processed, the applicable amount will be refunded to the original payment method.
For information regarding customer-requested order cancellations, please refer to our Refund Policy.
7. SHIPPING RESTRICTIONS
SERISSA currently ships only within the 48 contiguous United States.
We do not currently ship to:
- Alaska;
- Hawaii;
- U.S. territories and possessions;
- APO/FPO/DPO addresses; or
- International destinations.
Shipping estimates are provided for planning purposes only and are not guaranteed delivery dates.
For complete information regarding processing times, delivery estimates, shipping charges, address changes, lost packages, and delivery issues, please refer to our Shipping Policy.
8. RUG PACKAGING AND DELIVERY CONDITIONS
For transportation and packaging purposes, rugs may be:
- Rolled;
- Folded;
- Compressed; or
- Vacuum packed.
As a result, temporary:
- Creases;
- Fold lines; or
- Compression marks
may be visible when the rug is first unpacked.
These conditions may occur as a normal result of packaging and transportation and do not necessarily indicate a product defect.
Customers should allow the rug to lay flat and relax naturally after unpacking. The time required for temporary creases or compression marks to diminish may vary depending on the product and environmental conditions.
9. CARE AND MAINTENANCE
Customers are responsible for following the care and cleaning instructions provided with their specific product.
Depending on the product, SERISSA rugs may be cleaned by methods such as:
- Vacuuming;
- Sweeping with a broom;
- Wiping with a cloth or rag; or
- Machine washing where the product is identified as machine washable.
For machine-washable rugs, customers should follow the applicable product care instructions.
Improper cleaning, washing, drying, storage, use of chemicals, misuse, neglect, or failure to follow product instructions may result in:
- Shrinkage;
- Staining;
- Color fading;
- Material damage;
- Surface damage; or
- Other changes to the product.
SERISSA is not responsible for damage resulting from improper care, cleaning, washing, drying, misuse, neglect, or failure to follow applicable product instructions.
10. PET-FRIENDLY PRODUCTS
Certain SERISSA products may be described as pet-friendly.
"Pet-friendly" means that a product is designed to be suitable for homes with pets and may provide features such as easier cleaning or everyday usability.
Pet-friendly does not mean that a product is:
- Pet-proof;
- Scratch-proof;
- Chew-proof;
- Tear-proof; or
- Damage-proof.
Pet-related damage, including damage caused by scratching, chewing, digging, clawing, excessive staining, accidents, or other pet activity, may not qualify for a refund, replacement, or exchange.
For more information regarding returns and product-condition requirements, please refer to our Refund Policy.
11. NO PRODUCT WARRANTY
SERISSA does not provide a separate product warranty or warranty service unless a specific product or promotional offer expressly states otherwise.
Nothing on this website should be interpreted as creating a product warranty that is not expressly provided by SERISSA.
This does not limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.
12. RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges are governed by our Refund Policy.
The Refund Policy explains:
- Return eligibility;
- Exchange eligibility;
- Return-condition requirements;
- Non-returnable items;
- Customer-use damage;
- Pet-related damage;
- Shipping damage;
- Manufacturing defects;
- Return shipping costs;
- Refund processing; and
- Order cancellation procedures.
Customers should review the Refund Policy before submitting a return, refund, or exchange request.
SERISSA reserves the right to review requests according to the applicable eligibility requirements and applicable law.
13. PROMOTIONAL OFFERS
Promotions, discounts, coupon codes, and special offers may be subject to additional terms.
Unless otherwise stated:
- Promotional offers cannot be combined;
- Discount codes may have expiration dates or product restrictions;
- Promotional offers have no cash value;
- Offers may be limited to specific products, customers, or quantities; and
- Promotional offers may be modified or discontinued where permitted by law.
SERISSA may cancel or refuse promotional benefits resulting from errors, misuse, fraudulent activity, or abuse of a promotional offer.
14. GIFT CARDS
If SERISSA offers gift cards, gift cards may be subject to additional terms displayed at the time of purchase.
Unless otherwise required by applicable law:
- Gift cards are not refundable;
- Gift cards may not be redeemed for cash;
- Gift cards may not be resold or transferred for unauthorized commercial purposes; and
- SERISSA is not responsible for unauthorized use resulting from lost or stolen gift card information.
Any expiration dates or other applicable restrictions will be disclosed where required by law.
15. INTELLECTUAL PROPERTY
All content available through our website, including but not limited to:
- SERISSA logos and trademarks;
- Product images;
- Product descriptions;
- Graphics;
- Videos;
- Text;
- Website design;
- Product names; and
- Other website materials
is owned by SERISSA, its affiliates, or its licensors, or is used with appropriate authorization.
You may access and use website content for personal, non-commercial purposes.
You may not, without prior written permission:
- Reproduce;
- Copy;
- Modify;
- Distribute;
- Republish;
- Sell;
- Create derivative works from; or
- Commercially exploit
SERISSA website content or intellectual property.
16. PROHIBITED USES
You agree not to use our website or Services to:
- Violate any applicable law or regulation;
- Infringe intellectual property or other rights;
- Submit false or fraudulent information;
- Conduct fraudulent transactions;
- Upload or transmit malicious code;
- Attempt unauthorized access to our systems;
- Interfere with the operation or security of our website;
- Abuse promotional offers or return policies;
- Scrape, copy, or systematically collect website content without authorization;
- Use automated systems in a manner that places an unreasonable burden on our website; or
- Engage in activity that could damage SERISSA, our customers, or our Services.
We may restrict or terminate access to our Services when permitted by applicable law if we reasonably believe that a user has violated these Terms or misused our website.
17. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, services, or platforms.
Third-party websites and services are operated independently from SERISSA.
SERISSA does not control and is not responsible for:
- Third-party content;
- Third-party privacy practices;
- Third-party products or services;
- Third-party availability; or
- Transactions conducted directly with third parties.
Your use of third-party websites and services is subject to the applicable third party's own terms and policies.
18. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the SERISSA website and Services are provided on an "AS IS" and "AS AVAILABLE" basis.
SERISSA does not guarantee that:
- The website will always be available;
- The website will operate without interruption or errors;
- Website content will always be complete or current;
- All products will always be available; or
- The Services will meet every individual customer's specific requirements.
To the fullest extent permitted by law, SERISSA disclaims warranties that may otherwise be implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes, restricts, or modifies any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.
19. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, SERISSA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, products, or Services, including loss of profits, revenue, business opportunities, or data.
To the extent permitted by applicable law, SERISSA's total liability arising from a particular order or product will not exceed the amount actually paid by the customer for the specific product giving rise to the claim.
This limitation does not apply to liabilities that cannot legally be excluded or limited under applicable law.
20. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless SERISSA, its affiliates, employees, contractors, service providers, and business partners from claims, liabilities, damages, losses, and reasonable expenses arising from:
- Your violation of these Terms;
- Your misuse of our website or Services;
- Your violation of applicable laws; or
- Your infringement of third-party rights.
This provision does not require you to indemnify SERISSA to the extent prohibited by applicable law.
21. FORCE MAJEURE
SERISSA will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
- Natural disasters;
- Floods;
- Fires;
- Severe weather;
- Government actions;
- Labor disputes;
- Transportation disruptions;
- Supply chain interruptions;
- Power outages;
- Internet or telecommunications disruptions;
- Public emergencies; or
- Other events beyond our reasonable control.
22. DISPUTE RESOLUTION
If you have a concern or dispute regarding your order or use of our Services, we encourage you to contact us first so that we can attempt to resolve the matter informally.
You may contact us at:
Nothing in this section prevents either party from exercising rights or pursuing remedies that cannot lawfully be waived or restricted.
Any arbitration, if applicable, will be conducted in accordance with applicable law and applicable arbitration rules.
23. CLASS ACTIONS AND REPRESENTATIVE PROCEEDINGS
To the extent permitted by applicable law, any dispute between you and SERISSA will be resolved on an individual basis rather than as part of a class, collective, or representative proceeding.
Nothing in this section limits any rights that cannot legally be waived under applicable law.
24. GOVERNING LAW
These Terms shall be interpreted and applied in accordance with applicable law.
Where a specific governing law is required to be identified by applicable law, the applicable jurisdiction's laws will apply.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws applicable to their place of residence.
25. ELECTRONIC COMMUNICATIONS
By using our Services, you agree that SERISSA may communicate with you electronically regarding matters related to your orders, account, transactions, customer service requests, and other necessary communications.
These communications may include:
- Order confirmations;
- Shipping notifications;
- Customer service communications;
- Account-related communications; and
- Legal or policy notices.
Electronic communications may satisfy legal requirements for written communications where permitted by applicable law.
Marketing communications are subject to your applicable marketing preferences and our Privacy Policy.
26. PRIVACY
Your use of our website is also subject to our Privacy Policy, which explains how SERISSA collects, uses, discloses, and protects personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
27. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.
28. NO WAIVER
If SERISSA does not immediately enforce a provision of these Terms, that does not mean SERISSA has waived the right to enforce that provision in the future.
29. CHANGES TO THESE TERMS
SERISSA may update or modify these Terms from time to time.
When changes are made, the updated "Last Updated" date will be displayed at the top of this page.
Unless otherwise required by applicable law, updated Terms become effective when posted on the website.
We encourage customers to review these Terms periodically.
30. CONTACT INFORMATION
If you have questions regarding these Terms of Service, please contact us:
SERISSA Customer Support
Email: hello@serissa.us
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)