Privacy policy
Last Updated: [June 1, 2026]
SERISSA ("SERISSA," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you visit our website, place an order, communicate with us, or otherwise interact with our products and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information directly from you, automatically through your use of our Services, and from third-party sources.
A. Information You Provide Directly
When you interact with SERISSA, we may collect:
· Full name
· Email address
· Telephone number
· Billing address
· Shipping address
· Payment information
· Order history
· Customer support communications
· Product reviews and feedback
· Marketing preferences
· Account login credentials (if applicable)
B. Information Collected Automatically
When you visit our website, we may automatically collect:
· IP address
· Browser type
· Device type
· Operating system
· Referring website
· Website activity
· Pages viewed
· Time spent on pages
· Clickstream data
· Search activity
· Approximate geographic location
· Cookies and similar technologies
C. Information From Third Parties
We may receive information from:
· Payment processors
· Advertising partners
· Analytics providers
· Social media platforms
· Fraud prevention providers
· Shipping and fulfillment partners
· Customer service platforms
Examples may include:
· Shopify
· PayPal
· Meta Platforms (including Facebook and Instagram)
· YouTube
· TikTok
· X (formerly Twitter)
· Klaviyo
· Other similar service providers
The third-party providers we use may change from time to time as our business evolves.
2. HOW WE USE YOUR INFORMATION
We use personal information for legitimate business purposes, including:
Order Processing
· Process purchases
· Confirm orders
· Arrange shipping
· Provide tracking updates
· Manage returns and exchanges
· Provide customer support
Customer Service
· Respond to inquiries
· Resolve disputes
· Communicate regarding orders
· Improve customer experience
Website Improvements
· Analyze website performance
· Improve website functionality
· Enhance navigation and usability
· Understand customer preferences
Marketing and Advertising
· Send promotional emails
· Deliver newsletters
· Notify customers about new products
· Display personalized advertisements
· Measure advertising effectiveness
Security and Fraud Prevention
· Verify transactions
· Detect fraud
· Prevent unauthorized activity
· Protect website security
Legal Compliance
· Comply with applicable laws
· Respond to lawful requests
· Enforce our policies
· Protect our legal rights
3. LEGAL BASIS FOR PROCESSING (GDPR)
Where applicable, we process personal information under one or more of the following legal bases:
· Performance of a contract
· Compliance with legal obligations
· Legitimate business interests
· Your consent
· Protection against fraud and abuse
4. COOKIES AND TRACKING TECHNOLOGIES
SERISSA uses cookies, pixels, web beacons, and similar technologies.
These technologies help us:
· Remember preferences
· Maintain shopping cart functionality
· Analyze website traffic
· Improve website performance
· Personalize content
· Measure advertising effectiveness
Types of Cookies We Use
Essential Cookies
Required for website functionality, including:
· Shopping cart management
· Checkout functionality
· Security verification
· Account authentication
Analytics Cookies
Help us understand how visitors use our website.
Examples include:
· Google Analytics
· Shopify Analytics
Marketing Cookies
Used to provide relevant advertising and measure campaign effectiveness.
Examples include:
· Meta Pixel
· Google Ads
· Pinterest Tag
· TikTok Pixel
· YouTube Advertising Technologies
Managing Cookies
Most browsers allow users to:
· Refuse cookies
· Delete cookies
· Receive notifications when cookies are used
Please note that disabling cookies may affect website functionality.
5. MARKETING COMMUNICATIONS
If you subscribe to marketing communications, we may send:
· Promotional emails
· Product announcements
· Newsletters
· Cart reminders
· Product recommendations
· Special offers
You may unsubscribe at any time by:
· Clicking the unsubscribe link in our emails
· Contacting us directly
Opting out of marketing communications will not affect transactional messages such as order confirmations and shipping notifications.
6. HOW WE SHARE INFORMATION
SERISSA does not sell personal information for monetary compensation.
We may share personal information with trusted third parties when necessary to operate our business.
Service Providers
Including:
· Payment processors
· Shipping providers
· Website hosting providers
· Marketing platforms
· Analytics providers
· Fraud prevention services
· Customer support providers
These providers are contractually required to safeguard personal information.
Advertising and Analytics Partners
We may share certain information with advertising and analytics partners to:
· Deliver relevant advertisements
· Measure campaign performance
· Understand website usage
· Improve marketing effectiveness
Depending on applicable law, such activity may be considered "sharing" for targeted advertising purposes.
Legal Requirements
We may disclose information when necessary to:
· Comply with legal obligations
· Respond to court orders
· Respond to lawful government requests
· Protect our rights
· Investigate fraud
· Enforce our agreements
Business Transfers
If SERISSA is involved in:
· A merger
· Acquisition
· Asset sale
· Corporate reorganization
personal information may be transferred as part of that transaction.
7. SHOPIFY'S ROLE
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that enables us to offer products and services to customers.
When you visit our website, place an order, or interact with our Services, Shopify may collect and process certain personal information on our behalf.
To learn more about how Shopify processes personal information, please review Shopify's Privacy Policy:
8. PAYMENT INFORMATION
Payments are processed through secure third-party payment providers.
SERISSA does not store complete payment card numbers on our servers.
Payment providers may collect:
· Billing information
· Payment method information
· Transaction records
· Fraud prevention data
All payment processing is governed by the privacy policies of the respective payment providers.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
· Fulfill orders
· Provide services
· Meet legal obligations
· Resolve disputes
· Enforce agreements
· Protect our business interests
Retention periods may vary depending on the type of information involved.
10. DATA SECURITY
SERISSA implements commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
Security measures may include:
· SSL encryption
· Secure hosting environments
· Access controls
· Fraud monitoring systems
· Restricted employee access
However, no security system can guarantee absolute security.
11. CHILDREN'S PRIVACY
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete such information.
12. YOUR PRIVACY RIGHTS
Depending on your location, you may have rights regarding your personal information.
These rights may include:
· Right to know
· Right to access
· Right to correct
· Right to delete
· Right to data portability
· Right to object
· Right to restrict processing
· Right to withdraw consent
To exercise your rights, please contact us using the information provided below.
13. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states, including California, Colorado, Connecticut, Oregon, Texas, Utah, and Virginia, may have additional privacy rights under applicable law.
These rights may include:
· Accessing personal information
· Correcting personal information
· Deleting personal information
· Obtaining copies of personal information
· Opting out of targeted advertising
· Opting out of certain data-sharing practices
We will not discriminate against individuals for exercising privacy rights.
14. GLOBAL PRIVACY CONTROL (GPC)
Where required by applicable law, SERISSA recognizes Global Privacy Control (GPC) signals as requests to opt out of certain data-sharing activities.
For more information regarding GPC, please visit:
https://globalprivacycontrol.org
15. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites and services.
We are not responsible for:
· Third-party privacy practices
· Third-party content
· Third-party security practices
Users should review the privacy policies of those third parties independently.
16. INTERNATIONAL DATA TRANSFERS
Although SERISSA currently serves customers located in the United States, personal information may be processed, stored, or transferred to countries where our service providers operate.
By using our Services, you acknowledge and consent to such transfers where permitted by applicable law.
Where required, we implement appropriate safeguards for international data transfers.
17. CHANGES TO THIS PRIVACY POLICY
SERISSA reserves the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon posting to our website.
The "Last Updated" date at the top of this page reflects the most recent revision.
Continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.
18. CONTACT US
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
SERISSA Privacy Team
Email: hello@serissa.us
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)