Privacy policy
Last Updated: [June 1, 2026]
SERISSA ("SERISSA," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, process, retain, and protect personal information when you visit SERISSA.us, place an order, communicate with us, submit a review, or otherwise interact with our website, products, and services (collectively, the "Services").
By using our Services, you acknowledge that you have reviewed this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information directly from you, automatically through your use of our Services, and from third-party service providers.
A. Information You Provide Directly
Depending on how you interact with SERISSA, we may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order information and purchase history
- Customer service communications
- Product reviews and feedback
- Marketing preferences
- Account information, if applicable
- Information you voluntarily provide when contacting us
Payment information may be processed by third-party payment providers as described below.
B. Information Collected Automatically
When you visit or interact with our website, we may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Website activity
- Time spent on pages
- Clickstream information
- Search activity
- Approximate geographic location
- Cookie identifiers and similar technologies
The information collected may depend on your browser settings, device, cookie preferences, and the services enabled on our website.
C. Information From Third Parties
We may receive information from third parties that help us operate our business, including:
- Payment processors
- Advertising partners
- Analytics providers
- Social media platforms
- Fraud prevention providers
- Shipping and delivery providers
- Customer service platforms
- Marketing platforms
Depending on the Services we use, these providers may include Shopify, Google, Meta Platforms, Pinterest, TikTok, YouTube, X, Klaviyo, PayPal, and other service providers.
The third-party providers we use may change over time as our business and Services evolve.
2. HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes.
Order Processing
- Process and fulfill purchases
- Confirm orders
- Arrange delivery
- Provide shipping and tracking updates
- Process returns and exchanges
- Provide customer support
Customer Service
- Respond to inquiries
- Resolve customer issues
- Communicate regarding orders
- Improve customer experience
Website Operations and Improvements
- Operate and maintain our website
- Analyze website performance
- Improve functionality
- Improve navigation and usability
- Understand how customers interact with our website
- Develop and improve our products and Services
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- Send promotional emails
- Send newsletters
- Notify customers about products and promotions
- Provide product recommendations
- Display or measure advertisements
- Measure marketing and advertising performance
You may opt out of marketing communications as described below.
Security and Fraud Prevention
- Verify transactions
- Detect and prevent fraud
- Prevent unauthorized activity
- Protect our website and Services
- Maintain the security of our systems
Legal and Compliance Purposes
- Comply with applicable laws
- Respond to lawful requests
- Enforce our policies
- Protect our legal rights
- Resolve disputes
- Prevent fraud or abuse
3. LEGAL BASES FOR PROCESSING
Where required by applicable privacy or data protection laws, we process personal information on an appropriate legal basis.
Depending on the circumstances, this may include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
- Fraud prevention and security
The applicable legal basis may vary depending on the type of information and the purpose of processing.
4. COOKIES AND TRACKING TECHNOLOGIES
SERISSA may use cookies, pixels, web beacons, tags, and similar technologies.
These technologies may help us:
- Remember preferences
- Maintain shopping cart functionality
- Process checkout
- Analyze website traffic
- Improve website performance
- Understand website usage
- Measure advertising effectiveness
- Provide relevant advertising
Types of Cookies and Similar Technologies
Essential Technologies
These technologies may be necessary for basic website functionality, including:
- Shopping cart functionality
- Checkout
- Security
- Authentication
- Basic website operations
Analytics Technologies
These technologies help us understand how visitors use our website.
Examples may include:
- Google Analytics
- Shopify Analytics
Advertising and Marketing Technologies
These technologies may be used to measure advertising performance and provide or support relevant advertising.
Examples may include:
- Meta Pixel
- Google Ads technologies
- Pinterest Tag
- TikTok Pixel
- Other advertising or measurement technologies we may use
The specific technologies used on our website may change over time.
Managing Cookies
Most web browsers allow you to:
- Refuse cookies
- Delete cookies
- Adjust cookie settings
- Receive notifications when cookies are used
Disabling certain cookies may affect website functionality.
Where required by applicable law, SERISSA may also provide additional cookie or privacy preference controls.
5. MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may send:
- Promotional emails
- Product announcements
- Newsletters
- Cart reminders
- Product recommendations
- Special offers
You may unsubscribe at any time by:
- Clicking the unsubscribe link included in our marketing emails
- Contacting us at hello@serissa.us
Opting out of marketing communications will not affect transactional communications, such as order confirmations, shipping notifications, or other communications necessary to fulfill your order.
6. HOW WE SHARE INFORMATION
SERISSA does not sell personal information for monetary compensation.
We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, process transactions, protect our business, or comply with applicable law.
Service Providers
We may disclose information to service providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and operation
- Marketing
- Analytics
- Fraud prevention
- Customer support
- Website security
These providers may process personal information on our behalf or as otherwise permitted by applicable law.
Advertising and Analytics Partners
We may use advertising and analytics services that receive or process certain information about website activity, devices, or interactions with our Services.
These services may be used to:
- Measure advertising performance
- Understand website usage
- Improve marketing effectiveness
- Provide or measure targeted advertising
Depending on applicable law, certain disclosures for targeted or cross-context behavioral advertising may be considered "sharing" of personal information.
Where required by applicable law, consumers may have the right to opt out of such activities.
Legal Requirements
We may disclose information when reasonably necessary to:
- Comply with applicable laws
- Respond to court orders or lawful government requests
- Protect our rights
- Investigate fraud or abuse
- Enforce our agreements
- Protect the safety and security of our Services
Business Transfers
If SERISSA is involved in a merger, acquisition, financing, asset sale, corporate reorganization, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
7. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the e-commerce infrastructure that allows us to operate our online store, process transactions, and provide certain Services.
Shopify may collect and process personal information in connection with your interaction with our store.
For more information about Shopify's privacy practices, please review Shopify's Privacy Policy.
Shopify also provides merchants with privacy and data protection tools, but using Shopify alone does not guarantee compliance with every privacy law applicable to a merchant.
8. PAYMENT INFORMATION
Payments may be processed through secure third-party payment providers.
SERISSA does not store complete payment card numbers on our own website servers.
Payment providers may process information such as:
- Billing information
- Payment method information
- Transaction information
- Fraud prevention information
Payment processing is subject to the privacy practices and terms of the applicable payment provider.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders
- Provide customer support
- Maintain business records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
- Prevent fraud
- Protect our business interests
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. DATA SECURITY
SERISSA uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
- Secure website connections
- Access controls
- Secure hosting environments
- Fraud monitoring
- Restricted access to personal information
However, no method of transmitting or storing information can guarantee absolute security.
11. CHILDREN'S PRIVACY
Our Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete such information as required by applicable law.
12. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Right to know or access personal information
- Right to correct inaccurate personal information
- Right to delete personal information
- Right to obtain a copy of personal information
- Right to data portability
- Right to object to certain processing
- Right to restrict certain processing
- Right to withdraw consent where processing is based on consent
- Right to opt out of certain targeted advertising or data sharing
- Right to appeal certain privacy-related decisions
These rights are subject to applicable legal requirements and exceptions.
13. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the applicable law, these rights may include:
- Accessing personal information
- Correcting personal information
- Deleting personal information
- Obtaining a copy of personal information
- Opting out of certain targeted advertising
- Opting out of certain data sharing or sale
- Exercising certain rights regarding sensitive personal information
- Appealing certain privacy decisions
These rights apply only where the applicable state law and its requirements apply to SERISSA and the individual.
SERISSA will not discriminate against individuals for exercising privacy rights as prohibited by applicable law.
14. HOW TO SUBMIT A PRIVACY REQUEST
To exercise an applicable privacy right, please contact us at:
Please include:
- Your name
- The email address associated with your interaction with SERISSA
- The type of request you are making
We may request information reasonably necessary to verify your identity and process your request.
Where permitted or required by applicable law, you may also use an authorized agent to submit a request on your behalf.
15. GLOBAL PRIVACY CONTROL
Where required by applicable law, SERISSA recognizes valid Global Privacy Control (GPC) signals as requests to opt out of applicable sale, sharing, or targeted advertising activities.
GPC is a browser or device-based privacy signal that can communicate a consumer's privacy preference to websites.
For more information about GPC, please visit Global Privacy Control.
California recognizes GPC as one mechanism for consumers to communicate an opt-out request, and Colorado currently recognizes GPC as a valid universal opt-out mechanism under its privacy framework.
16. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms, or services.
SERISSA is not responsible for the privacy, security, or content practices of third parties.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
17. INTERNATIONAL DATA PROCESSING
Although SERISSA currently markets and sells its products to customers in the United States, some of our service providers may process personal information outside the United States.
As a result, personal information may be transferred to or processed in countries other than the country where you reside.
Where required by applicable law, SERISSA will use appropriate safeguards for applicable international data transfers.
18. CHANGES TO THIS PRIVACY POLICY
SERISSA may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically for updates.
19. CONTACT US
If you have questions regarding this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
SERISSA Privacy Team
Email: hello@serissa.us
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)