Shipping policy
Last Updated: [June 1, 2026]
At SERISSA, we are committed to delivering your order as efficiently, securely, and reliably as possible. This Shipping Policy explains our shipping procedures, delivery estimates, service areas, restrictions, and responsibilities regarding order fulfillment and delivery.
By placing an order through SERISSA.com, you agree to the terms of this Shipping Policy.
1. SHIPPING DESTINATIONS
Shipping Eligibility
SERISSA currently ships only within the contiguous United States.
This Shipping Policy applies exclusively to orders shipped to addresses located within the 48 contiguous United States and Washington, D.C.
We currently ship to:
- The 48 Contiguous United States
- Washington, D.C.
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- Other U.S. Territories
- APO/FPO/DPO Military Addresses
- P.O. Boxes
- Freight Forwarding Companies
- Package Forwarding Services
- International destinations, including Canada, Mexico, Europe, Asia, Australia, Africa, and South America
Orders placed using shipping addresses outside our supported delivery area may be canceled before shipment. If payment has already been processed, a full refund will be issued to the original payment method.
SERISSA reserves the right to refuse or cancel any order that cannot be fulfilled through our standard shipping network.
2. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.
Processing includes:
- Payment authorization
- Fraud prevention review
- Inventory verification
- Product preparation
- Packaging
- Shipping label creation
- Transfer to our shipping partners
Business days do not include:
- Saturdays
- Sundays
- U.S. Federal Holidays
During holidays, promotional events, severe weather, or periods of unusually high order volume, processing times may be extended.
3. SHIPPING TIMEFRAMES
Estimated delivery times after shipment are:
| Destination | Estimated Delivery |
|---|---|
| Contiguous United States | 3–7 Business Days |
| Rural or Remote Areas (within the Contiguous U.S.) | 5–10 Business Days |
Delivery estimates are provided for reference only and are not guaranteed.
Actual delivery times may vary depending on:
- Carrier operations
- Weather conditions
- Seasonal demand
- Transportation disruptions
- Regional service availability
- Natural disasters
- Public holidays
4. SHIPPING CONFIRMATION
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Shipping confirmation
- Carrier information
- Tracking number
- Tracking link (when available)
Tracking information may require up to 48 hours to become active after shipment.
Tracking updates are provided directly by the shipping carrier.
5. SHIPPING FEES
Shipping charges, if applicable, will be calculated and displayed during checkout before payment.
If your order qualifies for a free shipping promotion, the applicable terms and conditions will be displayed during checkout.
SERISSA reserves the right to modify shipping rates or promotional shipping offers at any time.
6. ADDRESS ACCURACY
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient's full name
- Street address
- Apartment or unit number
- City
- State
- ZIP Code
- Contact telephone number
SERISSA is not responsible for delivery issues resulting from:
- Incorrect addresses
- Incomplete addresses
- Missing apartment numbers
- Customer-entered errors
- Invalid ZIP Codes
If an order is returned because of incorrect shipping information, additional shipping charges may apply before reshipment.
7. ADDRESS CHANGES
If you need to change your shipping address, please contact us immediately after placing your order.
Once an order has entered processing or shipment preparation, address changes may no longer be possible.
Although we will make reasonable efforts to assist, address modifications cannot be guaranteed.
8. SHIPPING RESTRICTIONS
To maintain efficient and reliable delivery, SERISSA reserves the right to refuse shipment to destinations outside our supported delivery area or locations requiring special transportation arrangements.
Orders shipped to freight forwarding facilities, package forwarding services, or similar intermediary shipping providers may not be eligible for replacement, refund, or carrier claims once delivery has been confirmed at the forwarding address.
Customers are responsible for ensuring that the shipping address provided complies with this Shipping Policy.
9. UNDELIVERABLE OR REFUSED PACKAGES
If a shipment is:
- Refused by the recipient
- Returned as undeliverable
- Returned due to an incorrect address
- Returned because delivery could not be completed
SERISSA may deduct:
- Original shipping charges
- Return shipping charges
- Carrier handling fees
from any eligible refund.
10. LOST PACKAGES
A package may be considered lost if tracking shows no movement for an extended period or if the carrier officially confirms the shipment has been lost during transit.
If you believe your shipment has been lost, please contact us within 14 days of the last tracking update.
SERISSA may:
- Investigate with the shipping carrier
- Request additional documentation
- Offer a replacement or refund when appropriate
Resolution may require carrier investigation and verification.
11. DELIVERED BUT NOT RECEIVED
If tracking indicates that your order has been delivered but you cannot locate it, please:
- Check around your property
- Ask household members
- Check with neighbors
- Contact the shipping carrier
- Wait up to 24 hours, as carriers sometimes mark packages as delivered before final delivery
Once a carrier confirms successful delivery, SERISSA is not responsible for packages that are subsequently:
- Lost
- Stolen
- Misplaced
- Retrieved by unauthorized individuals
However, we will make reasonable efforts to assist you in filing a carrier claim whenever possible.
12. DAMAGED SHIPMENTS
If your order arrives damaged, please notify us within 7 calendar days after delivery.
Please include:
- Your order number
- Photographs of the damaged product
- Photographs of the shipping box
- Photographs of the packaging materials
- A description of the damage
Failure to report shipping damage within 7 days may affect eligibility for replacement or reimbursement.
13. PARTIAL SHIPMENTS
In some situations, items from the same order may ship separately.
When this occurs:
- No additional shipping charges will apply.
- Multiple tracking numbers may be provided.
- Your order will be considered complete once all items have been delivered.
14. SHIPPING DELAYS
While we strive to deliver orders on time, delays may occur due to circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation interruptions
- Labor shortages
- Public health emergencies
- Government actions
- Supply chain disruptions
- High seasonal order volumes
Estimated delivery dates are not guaranteed.
Shipping delays do not automatically qualify an order for cancellation, refund, or compensation.
15. RUG PACKAGING NOTICE
To protect rugs during transportation, products may be:
- Rolled
- Folded
- Compressed
- Vacuum packed
As a result, you may notice temporary:
- Creases
- Fold lines
- Compression marks
These conditions are normal and are not considered manufacturing defects.
Most creases will naturally relax within several days after unpacking. For larger rugs, complete flattening may take up to two weeks depending on room temperature, rug material, and placement.
16. OVERSIZED ITEM NOTICE
Rugs are oversized household products and may require additional handling during transportation.
Delivery times for larger rug sizes may occasionally exceed standard delivery estimates due to carrier scheduling, handling requirements, or regional delivery limitations.
We appreciate your patience and understanding should additional transit time be required for oversized shipments.
17. RISK OF LOSS
Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping address provided during checkout, as confirmed by the shipping carrier.
Customers are responsible for ensuring that the delivery location is secure and accessible.
18. FORCE MAJEURE
SERISSA shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Severe weather
- Earthquakes
- Government actions
- Labor disputes
- Transportation failures
- Power outages
- Internet outages
- Public health emergencies
- Carrier disruptions
19. POLICY CHANGES
SERISSA reserves the right to update or modify this Shipping Policy at any time.
Any changes become effective immediately upon posting on our website.
The "Last Updated" date at the top of this page indicates the most recent revision.
20. CONTACT US
If you have any questions regarding shipping or delivery, please contact our Customer Support Team.
SERISSA Customer Support
Email: hello@serissa.us
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)